Booking Conditions

We, Westland Heights Management Limited trading as Curated Luxury Barbados, a company registered in England and Wales with Registered number: 14130153 and Registered office: 77 Avery Hill, New Eltham, London, United Kingdom SE9 2BJ act solely as a disclosed booking agent in respect of all bookings we take and/or make on your behalf.

These booking conditions form the basis of your contract with us as agent, and also cover our role and responsibilities in respect of your booking. By making a booking, you are deemed to have accepted these booking conditions in full.

We act solely as disclosed agents for the service providers whose properties and other services we feature on our website or are otherwise able to make available for the purpose of your trip. We do not act in any other capacity and do not enter into any contract with you in respect of the rental of the selected property or other arrangements for your trip, which will at all times be with the service provider. The service provider’s own terms and conditions will apply in addition to these booking conditions and in the event there is any conflict between any provision of these booking conditions and the service provider’s terms and conditions, the relevant provision of the service provider’s terms will take precedence. A copy of the service provider’s terms will be made available at the time of booking or earlier on request where we have received these.

As agent, our responsibilities are limited to the provision of information in respect of properties or other services which may be suitable for your requirements, facilitating your booking where requested to do so and otherwise communicating between you and the service provider in respect of your booking. The information we provide is obtained from service providers, suppliers or their representatives and is passed on in good faith.

These booking conditions also set out the basis on which we advertise properties and accept and administer bookings. They also set out our relationship with service providers more generally and our liability for the booking service we provide.

In these booking conditions the following words have the following meanings: -

• “arrangements” means your confirmed trip arrangements;
• “party leader” means the person who makes the booking, this person must be at least 18 when the booking is made and will be responsible for making all payments due. We will communicate with the party leader in respect of that booking (and any substitute for them);
• “property” means the property you have chosen to book including without limitation, the contents, garden, swimming pool, other outside areas, facilities and services;
• “service provider” means the supplier of any services and the owners of the property or anyone else with authority to make the same available for letting purposes;
• “service provider’s terms” means the terms and conditions of the service provider which are additional to or separate from these booking conditions;
• “start date” means the date and time from which you will be able to have use of the property;
• “we” or “us” means Curated Luxury Barbados acting in the capacity of disclosed agent for the service provider (except where otherwise specifically stated);
• “you” and “party members” means all persons on whose behalf a booking is made and who stay or are intending to stay at the property including the lead name, or any of them as the context requires.

To make a booking, the party leader must provide any required details of the party with a booking request which we will pass on to the service provider. Once the service provider confirms the availability of your chosen property or other arrangements you will be required to pay a deposit.

The service provider’s terms will apply to your booking. These may limit and/or exclude the service provider’s liability to you. Copies of these conditions will be provided to you and you should consider them carefully. We will confirm the amount of deposit when you make a booking request. Once your deposit is received we will send you a booking confirmation setting out the details of your booking. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.

The balance of the cost of your arrangements must be paid by the date stated in the booking confirmation. One reminder will be sent in advance of your balance due date.

If we do not receive all payments due in full and on time, the service provider is entitled to assume that you wish to cancel your booking. In this case, they will be entitled to keep all deposits paid or due at that date. If your booking is not cancelled straight away because you have promised to make payment, you must pay the relevant cancellation charges on the date the service provider reasonably treats your booking as cancelled.

A binding contract between you and the relevant service provider comes into existence when we dispatch your booking confirmation to the party leader on behalf of the service provider. This contract will be subject to these booking conditions and the service provider’s terms.

These booking conditions and all matters arising out of them are governed by English law. Where you wish to make a claim against us as agent or have any dispute with us as agent in relation to any service provided by us (see clause 10), both parties agree this will be dealt with by the Courts of England only.

Please note, changes and errors occasionally occur.

On behalf of the service provider we reserve the right to make changes to and correct errors in advertised prices at any time before your arrangements are confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.

Except where otherwise advised or stated in the service provider’s terms, all monies you pay to us for arrangements are passed on to the service provider concerned within 48 hours.

If you have any special requests, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant service provider, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part or on the part of the service provider. Confirmation that a special request has been noted or passed on to the service provider or the inclusion of the special request on your booking confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

We regret no conditional bookings can be accepted, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you or any member of your party has any medical condition, disability, significant reduction in mobility or a significant allergy which may affect your arrangements (including any which affect the booking process) or have any special requirements as a result, please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. You should also tell us if any such condition, disability, reduction in mobility or significant allergy worsens or develops after your booking is confirmed.

If a service provider, acting reasonably, is unable to accommodate your needs they may decline or cancel a booking. We will do our best to assist you in finding alternative arrangements, however, if no such arrangements can be found we must reserve the right to decline any further assistance.

If you need to cancel or amend a confirmed booking, it is likely that the service provider will apply cancellation/amendment charges. Please check the service provider’s terms to confirm their policy in relation to changes and cancellations by you.

You are strongly recommended to take out comprehensive personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you whilst you are away.

Most service providers will reserve the right to cancel or make changes to your booking where necessary for reasons outside their control. Most changes will be insignificant, such as a facility in the property being unavailable. Please check the service provider’s terms to confirm their policy in relation to changes and cancellations by them.

We have no liability for any cancellation or alteration of the booking by the service provider and accordingly no responsibility for any costs, expenses or losses you incur as a result such as, for example, the cost of any flights or other arrangements you have made in connection with your booking of the property.

The information and description (including any photographs) provided by us are intended in good faith to show the property truthfully. However, changes affecting the property or local area may have occurred by the time of your stay. Should local amenities or facilities vary, have been withdrawn or not be available for any reason including as a result of weather conditions, insufficient demand, maintenance/repair or local circumstances, neither we nor the service provider will be responsible. Please be aware that the weather and sea conditions may impact the appearance of beaches on the island and their accessibility, neither we nor the service provider has any control over these areas or their appearance and accessibility.

Neither we nor the service provider will be responsible for any damage, loss, expenses, costs or other sum of any nature which you suffer or incur as a result of any event or circumstances which is outside the control of the service provider or us (as applicable) known as “force majeure”. In these booking conditions, "force majeure" means any event which we or the service provider could not, even with all due care, foresee or avoid. Such circumstances may include, without limitation, actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural disaster, plague, government health or travel policies, severe adverse weather conditions, fire and all similar events outside our control.

1. We act only as agent for the service provider. We do not act in any other capacity and do not enter into any contract with you in respect of the rental of the property or other arrangements, which will at all times be with the service provider. As agent our responsibilities are limited to the provision of information in respect of properties or other arrangements which may be suitable for your requirements, facilitating your booking where requested to do so and otherwise communicating between you and the service provider in respect of your booking. We do not have any liability in any capacity (neither as agent for the service provider or otherwise) in respect of the performance of your contract by the service provider in any respect, including your occupation and use of the property or for the acts and/or omissions of the service provider, their employees, agents and other third parties who provide any services in respect of or in connection with the property. We cannot accept any liability for any act(s) or omission(s) of the service provider or anyone representing, or employed, contracted or otherwise used by, the service provider. Further, we cannot accept any liability for any shortcomings or defects with or in any property as all properties and ancillary services are within the sole control of service providers.
2. Our maximum liability to you if we are found to be at fault for any reason in relation to any service we provide (as opposed to any service provided by the service provider or any third party used by them for whom we are not responsible) is limited to the commission we have earned or are due to earn in relation to the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.
3. The service provider may exclude or limit their liability to you in respect of any breach of contract, negligence or other fault on their part (including without limitation, in respect of the acts and /or omissions of the service provider or their employees, agents and other third parties who provide any services in respect of or in connection with the property) which may otherwise give rise to an entitlement on your part to claim damages. Any such exclusion or limitation will usually be found in the service provider’s terms which we will make available to you at, or prior to, the time of booking. Please bear in mind that any such exclusion or limitation will be subject to the laws of the country which apply to your contract with the service provider which will generally not be English law. Unless otherwise stated in the service provider’s own terms, their obligations will usually tend to using reasonable skill and care in the supply and provision of the property or other arrangements, they will not be responsible for any injury, illness, death, loss (including loss of enjoyment or possessions) damage, expense, cost or other sum or claim of any description whatsoever arising from any of the following: - the act(s) and/or omission(s) of the person(s) affected; or - the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements; or - ‘force majeure.’
4. Neither we nor the service provider can be held responsible for noise or disturbance originating beyond the boundaries of the property or which is beyond the service provider’s control. In the event that a source of reasonably obvious noise has been in existence prior to your arrival and we are informed of this, we will endeavour to contact you to inform you of the disturbance.
5. Neither we nor the service provider can be held responsible for the breakdown of, or technical problems with, mechanical equipment such as pumps, boilers, air conditioning units, water heaters, swimming pool filtration systems or domestic equipment, nor for the failure or non-availability, for any period of time, of utilities such as water, gas and electricity.
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Unless you tell us otherwise, we are entitled to assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the arrangements you chose to purchase. Information on visa, passport and health requirements, is so given on this basis.

Presently a British passport holder needs a passport valid for the duration of their stay and a visa is not required to enter Barbados, however, all travellers to Barbados need to complete online Immigration and Customs forms found at https://travelform.gov.bb/ 72 hours prior to arrival. Requirements may change and you must check the up-to-date position in good time before departure. A good source of information for British citizens appears here: https://www.gov.uk/foreign-travel-advice/barbados

A full British passport can take up to 10 weeks and sometimes longer, to obtain. If you or any member of your party is 16 or over and hasn’t yet got or previously held, a passport, even more time needs to be allowed as the UK Passport Service has to confirm your identity before issuing your first passport.

If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. Please ensure that you check the latest position on applying for or renewing a passport at the earliest opportunity.

There are presently no compulsory heath requirements for most British citizens for Barbados. However, it is your responsibility to ensure you are aware of all recommended vaccinations and health precautions for you in good time before departure. Details are available from your GP surgery and from the National Travel Health Network and Centre https://travelhealthpro.org.uk/. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. Please therefore check with a doctor or clinic or other reliable source of information not less than 6 weeks prior to departure and also closer to departure to ensure that you are aware of and can meet the necessary requirements and have the latest information.

It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation.

The UK Foreign Commonwealth and Development Office publishes regularly updated travel information which is relevant to your trip on its website www.gov.uk/foreign-travel-advice and https://travelaware.campaign.gov.uk which you are strongly recommended to consult before booking as well as close to and in good time before departure. Up to date UK border control measures are available at www.gov.uk/uk-border-control

In the event that you are disappointed with the property or other services or have any other reason to complain, we will attempt to assist you on a goodwill basis. You must contact us to allow us to assist you in liaising with the service provider or their representative and give them the opportunity to deal with your complaint.

If you have any complaints concerning any services we provide, you must inform us straight away in writing and in any event within 28 days of the end of any arrangements booked through us. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to have been at fault in relation to any service we provide (as opposed to any service provided by any third party such as a property owner for whom we are not responsible) is limited to the commission we have earned or are due to earn in relation to the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.

When you book through us, you accept responsibility for any damage or loss caused by you or any member of your party. A damage deposit may be required by the service provider. Details will be provided by the service provider. You will also be responsible for meeting any claims subsequently made against us or the service provider and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.

If in the reasonable opinion of the service provider or us, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, either we or the service provider concerned are entitled to terminate your arrangements without prior notice. In this situation, the person(s) concerned will be required to leave the property. Examples include but are not limited to, illegal activity, drug use, excessive noise, rude or disrespectful behaviour toward staff, hosting guests or parties without prior written approval. No refunds will be made and neither we nor the service provider will pay any expenses or costs incurred as a result of the termination.

We or the service provider may provide you with information and recommendations (before departure and/or when you are away) about restaurants, beaches, events, activities and excursions which are available in the area you are visiting. Neither we nor the service provider will have any involvement in any such things which are neither run, supervised or controlled in any way by us or the service provider. They are provided by local operators or other third parties who are entirely independent of us. They do not form part of any contract with us or the service provider even where we suggest particular operators/other third parties and/or assist you in booking such in any way. Neither we nor the service provider can accept any liability on any basis in relation to such activities. Neither we nor the service provider exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury.

We cannot guarantee accuracy at all times of information given in relation to such activities or about the area you are visiting generally or that any particular activity will take place as these services are not under our control. If you feel that any of the activities or information referred to on our website and in our other advertising material which are not part of your contract are vital to the enjoyment of your trip, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to area information and/or such outside activities which can reasonably be expected to affect your decision to book, we will pass on this information at the time of booking.

Prior to travel we will contact you for details and decisions necessary in facilitating your arrival and stay at the property you have booked. These details are required by the service provider, if they are not provided by you in a complete and timely manner the service provider may decide they are unable to receive you, leading to cancellation of your booking. In such circumstances no compensation will be provided by us and cancellation charges will be those set out in the service provider’s terms.

At our discretion, we may offer help and advice based upon our experience to help maximise your enjoyment of the property and of your time in Barbados. This includes our concierge service which does not form part of your contract with us, or the service provider. This service is provided as a good will service in good faith and without any obligation to do so. Please treat our staff with courtesy and respect, where behaviour is deemed to be rude, aggressive, inappropriate or requests are excessive we must reserve the right to withdraw any further help without notice at any time.